Yes, we do!

Please email us at rica@artisangiftcollection.com to request a custom order, or send us an Instagram dm @artisangc.

We are based in Ontario, Canada. This option is highly dependent on location proximity and time constraints, so please email us before ordering to request a pickup instead of delivery.

If this is a viable option for you, you can choose "Local Pickup" instead of "Shipping" when you order.

Please email us at rica@artisangiftcollection.com with your order number to confirm pickup location.

Yes, we ship internationally!

As our products are made to order, we will need 5 business days to process it first, then shipping time is as follows:

Domestic Canadian Shipping: 3-9 business days
U.S. Shipping: 4-8 business days
International: 6-22 business days

These timelines vary by destination, and factors outside of our control may affect delivery times.

All orders contain a tracking link for your convenience.

If you need your order sooner and you are willing to pay extra for express delivery, please send us an email at rica@artisangiftcollection.com.

For small stains, use a wet, soapy towel to lightly remove dirt.

For an overall wash, handwash using mild soap, rinse, squeeze out the water, and air dry. This could take a number of days to dry.

Tossing it into the washer and dryer is not recommended as the product may get damaged, but if you wish to do so, use the most delicate cycle possible.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at rica@artisangiftcollection.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at rica@artisangiftcollection.com.